Last Updated: October 2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Digital Fixers is a UK-based partnership between Lesley Walsh and Nic Knott.
Our website address is https://fixers.digital.

If you have any questions about this policy or wish to exercise your data rights, contact us at the team.

What Data We Collect

We collect and process the following information:

1. Information you provide

• Contact form submissions, email enquiries or support requests.
• Membership or purchase details if you join a paid service (via MemberVault or Stripe).
• Name and email address if you subscribe to our newsletter through MailerLite.

2. Automatically collected information

• Interaction data with embedded content such as YouTube videos or social media posts.
  • Cookies and analytics data via Google Analytics 4 (through Site Kit).
• We use anonymised analytics and do not store or track IP addresses.
• Browser type, device information and general usage statistics.

How We Use Your Data

We use your information to:

• Respond to messages and enquiries.
• Provide digital services, training and membership access.
• Send emails you’ve opted in to receive (news, updates, marketing).
• Improve our website, content and services.
• Comply with legal or tax obligations.

We never sell your personal data.

Legal Basis for Processing

We process your information under the following lawful bases:

• Consent – when you opt-in to emails or marketing.
• Contract – to deliver a service or membership you’ve purchased.
• Legitimate Interest – to improve services or maintain website security.
• Legal Obligation – to meet accounting or record-keeping requirements.

Cookies and Tracking

We use cookies for website functionality, analytics and embedded content (see our separate Cookie Policy).
You can control or delete cookies in your browser settings at any time.

Embedded Content and External Services

Pages on this site may include embedded content (e.g. YouTube videos, social media feeds).
These websites may collect data, use cookies and track your interaction according to their own privacy policies.

We also use trusted third-party services:

• MailerLite – for email marketing and automation.
• Stripe – for secure payment processing.
• MemberVault – for hosting membership content (privacy policy).
• Google Analytics 4 (Site Kit) – for anonymised analytics.
• Facebook Pixel – to measure ad performance.
• YouTube – for video hosting and embeds.
• Zoom – for live calls and workshops.

Each service processes your data in accordance with its own privacy policy and UK-GDPR adequacy mechanisms.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purpose collected:

• Contact and enquiry information – up to 12 months.
• Client and payment records – 7 years (for accounting compliance).
• Email subscription data – until you unsubscribe.
• Membership or course data – while your access remains active.

Who We Share Your Data With

We only share data with trusted third-party processors essential to our services (as listed above).
They are contractually bound to protect your data and use it only for the agreed purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access a copy of your data.
• Correct or update inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Withdraw consent for marketing at any time.
• Lodge a complaint with the ICO (www.ico.org.uk) if you believe your data is misused.

To exercise any of these rights, email the team.

Data Security

We use secure hosting (HTTPS/SSL) and appropriate technical measures to protect personal data from loss, misuse or unauthorised access.

International Transfers

Some third-party processors (e.g. MailerLite, MemberVault, Google) may store or process data outside the UK.
We ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).

Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available at https://fixers.digital/privacy-policy/.